APZULE and all related website www. Apzule. comand the mobile application ‘Apzule’ are owned and operated by M/s Apzule Private Limited ("the Company") an Indian incorporated company.

We have drafted this Terms of Use Agreement (the "Terms of Use") so that you can understand your rights and obligations relating to the use of the Apzule Websites and any services or information made available on the site. These Terms of Use form a legal agreement between you and the Company (the "Agreement").

By accessing the Apzule Website, you acknowledge and agree to these Terms of Use. If you do not agree to be bound by these Terms of Use, please do not access or use the Apzule website. All users must be eighteen years or older. In the case of minor Consumers (under eighteen (18) years), a parent or guardian must accept this Agreement and guide all consultations under the services offered. Violations of these Terms of Use may result in termination of your account without notice.

We regularly update and amend the Apzule Website and APP and may at any time delete or change any information or services provided.

No formal medical diagnosis, or treatment are allowed on the Apzule Websites or the Services. All information provided on the Apzule Websites or through the Services, or in connection with any communications supported by the Company, including but not limited to communications with registered medical practitioners and wellness experts providing private online consultations (a "Consultation") on the Apzule Websites (the "Providers"), is intended to be for general information purposes only, and is in no way intended to create a doctor – patient relationship. The Apzule Websites and the Services are not a substitute for professional medical diagnosis or treatment, and reliance on any information provided on the Apzule Websites or through the Services, including the credentials of the Provider, is solely at your own risk. The information provided on the site and in any other communications from or provided through Apzule is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified health care professional because of something you may have read on the site.

You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to you on the Site (including Information provided in direct response to your questions or postings) may be provided by individuals in the medical profession, but is provided to inform you on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on Apzule should be used for information purposes only, Apzule does not provide medical diagnosis, treatment, and or prescription of any kind.

Your right to use the Services is not transferable.

The services are not for use in medical emergencies or for critical health situations requiring prompt medical attention. The service is not intended to be real-time and may not be the best solution when a face-to-face consult is a must.

The opinions, statements, answers (collectively “consultation”) provided by the Medical Experts via Apzule.com are solely the individual and independent opinions and statements of such individuals and do not reflect the opinions of Apzule, its affiliates or any other organizations or institutions to which such Medical Expert or such specialist or professional is affiliated or provides services. Apzule does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on Apzule or by a licensee of Apzule.

The inclusion of professionals and specialists on Apzule or in any professional directory on Apzule does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein. Such information is provided on an "as-is" basis and Apzule disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.

We perform diligent background checks for all healthcare professionals listed on our website .Apzule uses reasonable efforts to ensure that Providers only participate in the Services if they hold active medical licenses and all certifications necessary to practice any specialty of the services offered by them to patients. Apzule may also exclude Providers who, in Apzule’s discretion, have engaged in inappropriate or unprofessional conduct. However you are also strongly advised to perform your own investigation prior to selecting a health care professional on the website.

It is confirmed that Apzule conducts all lab tests through Jeeva diagnostic centre Thrissur. That the accuracy level of all tests is fully dependant on the test reports available from Jeeva and we take no responsibility for any defaults from their side.

Apzule makes it clear that payment to the schedule consultation to be made before the consultation starts. After each session is concluded the Apzule asks for the contentment. If the response is not satisfactory we will refund the amount after the reason is provided in the remarks. It is to be noted that when the time allotted is over the chat window will automatically close. The customer has to pay again to start the chat session again. If any technical issues/error happens during a session , the chat session will be permitted to start again.

For online ticket booking:-
Allotted booking time not given to patient at the clinic/hospital- a time should be expected by the patients/Customers. Patient /customer appears and doctor is on leave, we will provide two options for the patient, either the appointment can be postponed to another date (next available convenient date) or it can be refunded (only the booking charges will be refunded not the transportation charges).In case the patient fails to reach on time or not able to reach the hospital on the day, refund may or may not happen depending on the hospital policy.

You are solely responsible for maintaining the confidentiality of your password and for all activities carried out under your Apzule account. You agree to prohibit anyone else from using your password and immediately notify Apzule of any unauthorized use of your password or other security concerns.

No party has the power or authority as agent, employee or in any other capacity to represent, act for, bind or otherwise create or assume any obligation on behalf of the other party for any purpose whatsoever.

Your affirmative act of using this Site and/or registering for the Site or the Services constitutes your electronic signature to these Terms of Use and your consent to enter into agreements with us electronically.

The Apzule Websites and the Services are provided "as is". Neither we, Providers, nor any other user of the Apzule Websites, make any express or implied warranties, including implied warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement. The Company does not make any express or implied warranties that the Providers are validly accredited and/ or licensed to practise their field of expertise. Neither we nor any Providers, of any other user make any warranty that content or Services satisfy government regulations.

Provider and practice information found on the Site is intended for general reference purposes only.While we hope that you will find all Content informative and educational, neither we nor the Authors make any representations or warranties with respect to any information offered or provided within or through the Content regarding treatment of medical conditions, actions, or application of medication. Under no circumstances, as a result of your use of the Apzule Websites, will the Author, the Author’s employer or sponsor be liable to you or to any other person for any damages or harm-including any direct, indirect, special, incidental, exemplary, consequential or other damages under any legal theory, including, without limitation, tort, contract, strict liability or otherwise, even if advised of the possibility of such damages.

Without limiting the generality of the foregoing, the Author (and such Author's employer and/or sponsor) shall have absolutely no liability for: (a) any loss or injury caused, in whole or in part, by the Author's actions, omissions, or negligence, in procuring, compiling, or delivering information within or through Content; (b) any errors, omissions, or inaccuracies in such information regardless of how caused, or delays or interruptions in delivery of such information; or (c) any decision made or action taken or not taken in reliance upon such information. This means you should not rely on the Content or make medical or other important decisions based on it, and it also means that the Authors are not responsible for what you do or don't do with the Content. For medical advice, treatments, or diagnosis, see your personal doctor or healthcare provider. You agree to indemnify and hold the Author and / or the Company (and the Company and the Author's employer and/or sponsor) harmless from any claim or demand, including attorneys' fees, made by any third party as a result of (1) any Content posted or made available by you through the Apzule Websites, (2) any violation of law (including a breach of any Local Regulations) that occurs by you through your use of Content, the Apzule Websites or Services, and/or (3) anything you do using Content the Apzule Websites and/or the information contained therein.

The Company, its licensors, its suppliers, Providers, Authors or any third parties mentioned on Apzule Websites are not liable for any personal injury, including death, attributable to or caused by your use or misuse of Apzule Websites or the Content, to the fullest extent permissible by law. Any claims arising in connection with your use of the Apzule Websites or any Content must be brought within one (1) year of the first date of the event giving rise to such action. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use. The limitations of liability in this section do not apply to any claims for personal injury or death caused by negligence, breaches of intellectual property provisions by you or your indemnification obligations relating hereunder.

We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms of Use at any time, by posting the revised Terms of Use on the Apzule Websites. You hereby waive any right you might have to receive specific notice of such changes.


Prices. The price of a Consultation will be set out in the App or on the Website at the time of the consultation. The prices may change at any time as they are set at the discretion of the Providers, but price changes will not affect any services that you have already ordered.

Fees. You are responsible for paying the price for the Consultation or Packages and any additional charges ("Charges"). Charges could include:

  • any applicable service tax, as required by the jurisdiction
  • Apzule Service Fee
  • reasonable credit card or other processing fees, where these are incurred.

Payment. You can make payment using a credit card, debit card or Net banking You will be charged at the point of purchase.

You, the user, are responsible for maintaining the confidentiality of your account access information and password. You grant Apzule and all other persons or entities involved in the operation of the website and Apps the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the website and Apps. You will have the opportunity to submit feedback regarding your experiences with doctors who are featured on the Site, to submit inquiries concerning possible medical needs and to participate in the other interactive and community features of the Site (collectively "Posted Information"). It is important that you act responsibly when providing Posted Information. In providing feedback, please give clear, honest information about the doctor and your experiences, but do not use inappropriate language, make gratuitous personal criticisms or comments or provide information that others could use to determine your identity. When participating in other interactive or community aspects of the Service, please do not post any information that another user or physician may use to identify you as an individual, but please do include all relevant information in a concise manner to help us provide you with a helpful response.

We reserve the right to publish your Posted Information as part of the Service and to also to remove your Posted Information for any reason. We are not, however, responsible for any failure or delay in removing Posted Information. Keep in mind that the Posted Information of others is simply opinion and should not be relied on. Besides: You are solely responsible for any Posted Information that you submit, publish or display on the Site or transmit to other members and/or other users of the Site.

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. You may not submit any content or material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party. You may not provide any Posted Content that falsely expresses or implies that such content or material is sponsored or endorsed by Apzule. You may not provide any Posted Content that is unlawful or that promotes or encourages illegal activity. You understand and agree that Apzule may (but is not obligated to) review and delete any Posted Content that in the sole judgment of Apzule violates these Terms of Use or which might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other users or members of the Site and/or other website users. You agree that you will only provide Posted Content that you believe to be true and you will not purposely provide false or misleading information

You may not use contact information provided by our users or collaborating physicians, or harvest such information for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications such as SPAM. You may not allow others to use your account to violate the terms of this section. We may terminate your membership or access to the Site immediately and take other legal action if you or anyone using your Credentials violates these provisions. This Agreement constitutes the entire understanding of the parties, and is agreed to being entered into within the jurisdiction of Thrissur and shall be governed by and shall be construed in accordance with the laws of the Republic of India, without giving effect to any choice of law rules or principles. Any cause of action or claim you may have with respect to Apzule must be commenced within one (1) year after it arises, except to the extent such litigation is not enforceable.

All of the Information available on or through the Services and/or the Site, including without limitation, text, photographs, graphics and video and audio content, is owned by us and our licensors (unless otherwise stated) and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights, and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain Apzule’s proprietary information. We give you permission to use the aforementioned content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services. You may print, download, and store information from the Site for your own convenience, but you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the content, or exploit the Site in whole or in part, for any commercial gain or purpose whatsoever. Except as is expressly and unambiguously provided herein, Apzule and its suppliers do not grant you any express or implied rights, and all rights in the Site and the Services not expressly granted by Apzule to you are retained by Apzule.

The Company reserves the right, in the event you breach these Terms of Use stipulated herein, to suspend and/or terminate your access to the Website with or without your notice. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your access to the Website. Upon suspension or termination, your right to procure the Services on the Website shall immediately cease and the Company reserves the right to remove or delete your information that is available with the Company, including but not limited to login and account information. The interpretation of this Agreement and the resolution of any disputes arising under these Terms of Use shall be governed by the laws of India. If any action or other proceeding is brought on or in connection with this Agreement, the venue of such action shall be exclusively at Thrissur, Kerala, India.

Any dispute, claim or controversy arising out of or relating to this notice or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Terms of Use to arbitrate, or to your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a single arbitrator. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The venue of such arbitration shall be Thrissur,Kerala, India. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the Parties. The Parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute.

If any provision of these Terms of Use is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from these Terms of Use. However, the remainder of these Terms of Use shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event these Terms of Use shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law. All notices and other communications required or permitted hereunder to be given to a Party shall be in writing, in the English language, and shall be sent by facsimile, e-mail, or mailed by prepaid internationally-recognized courier, or otherwise delivered by hand or by messenger, addressed to such Party's address as set forth below or at such other address as the Party shall have furnished to the other Party in writing in accordance with this provision.

No term of these Terms of Use shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented. Any consent by any Party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach. These Terms of Use contain the entire understanding of the Parties, and there are no other written or oral understandings or promises between the Parties with respect to the subject matter of these Terms of Use other than those contained or referenced in these Terms of Use.

Each Party acknowledges:

  • Having fully read these Terms of Use in its entirety;
  • Having had full opportunity to study and review these Terms of Use;
  • Having been advised that counsel for us has acted solely on our behalf in connection with the negotiation, preparation, and execution of these Terms of Use;
  • Having been advised that all parties have the right to consult and should consult independent counsel respecting their rights and duties under these Terms of Use;
  • Having had access to all such information as has been requested. You have read these Terms of Use and agree to all of the provisions contained above

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